Just Ask.

Just Ask.

About a year ago, a senior project manager of ours was having lunch in a local BBQ joint and happened to be sitting next to someone he had not seen in many years. As he was leaving, he reintroduced himself. They shook hands and exchanged pleasantries. Three months later, the almost forgotten friend came into [Read More]

Staying Friends, Regardless

Staying Friends, Regardless

Sometimes it’s easy to fall into the trap of not staying connected when a particular service is completed or comes to an end. Over the years, I have found it pays to stay friends with customer relationships, whether they are high or low in the cycle. To stay invested. I was reminded of this recently [Read More]

How Much Do You Wax The Floors?

How Much Do You Wax The Floors?

I remember meeting with one of our retail clients a while back when an interesting question came up: “How much do you wax the floors?” Wax them too much and it’s a waste of money. Neglect waxing, and customers consciously or unconsciously stay away from a store that isn’t properly maintained. The key is finding a sweet [Read More]

Why Project Blogs Work for Us

Why Project Blogs Work for Us

For the past couple of years, we’ve started a blog for each of our large projects. The premise  is simple: once a week, a designated person from the field office sends digital images and brief descriptions to our home office. We manage that information, and on Tuesdays post to each project’s page. So, why do [Read More]

How I Stay On The Customer’s Radar Without Hovering

How I Stay On The Customer’s Radar Without Hovering

In this economy, do you feel like you have to be in 1000 different places at once? If a customer or prospective customer has an opportunity, you want to be there, always staying close. But never too close.  I know the feeling. The good news is, being out of sight no longer means you have [Read More]

A Prairie Home Companion and the Value of Time Away

A Prairie Home Companion and the Value of Time Away

As important as office presence may be, I’m a firm believer in pockets of downtime. A break from email and task-oriented duties, however small, always brings me back to a top priority: family and friends. When a customer (who I also count as a good friend) invited me to join him and his wife at [Read More]

A Simple Garden Grows More than Produce

A Simple Garden Grows More than Produce

Three years ago we decided to plant a few tomato plants beside our office. That small patch of land has become much more. Our plot has grown into a full garden featuring silver queen corn, rosemary, strawberries, blueberries, cantaloupes, watermelons, squash, turnip greens, cucumbers, peppers and of course—tomatoes. Beyond the beautiful produce, the beds have [Read More]

My Use of Social Media

My Use of Social Media

Thanks to several social media tools, I have been able to stay connected with increased frequency than before web 2.0.  A couple of years ago we started using several  of these  and the effectiveness of helping with relationships has been very encouraging.  I can count on a brief exchange with someone due to my blog [Read More]

You Already Own The Simplest Contact Tools

You Already Own The Simplest Contact Tools

It’s easy to get bogged down with the day-to-day activities and then add in family and just life in general. We lose contact with those that are an import part of our lives, whether professional or personal. We are then reminded of them by something that we see or hear. Through the years, I have [Read More]

Admitting Mistakes: Good Keys to Success

Admitting Mistakes: Good Keys to Success

Making mistakes is common for everyone. We all make them. Admitting to mistakes is not always an immediate reaction. Instead, many try to redirect the blame to others or maybe provide incomplete answers back. I tell our folks at Stewart Perry that they will always make mistakes along the trail and it is a sign [Read More]