Navigating the Exit Lane

Navigating the Exit Lane

I’ve been in the middle of estate planning the last year or so, and in the summer 2015, purchased some substantial life insurance. It was a hefty premium indeed. The agent bugged me for months, repeatedly showing up at the office unannounced to ask for the order. I finally signed the papers, and can you [Read More]

It’s Still a People Business

It’s Still a People Business

I was reminded back around Christmas that most of our work is still a people’s business. In the retail sector, no matter how hard the electrons try, they cannot replicate a warm “hello,” and personal interaction. It seems like competing with the online market is making bricks and mortar stores try a little harder. Best [Read More]

My Use of Social Media

My Use of Social Media

Thanks to several social media tools, I have been able to stay connected with increased frequency than before web 2.0.  A couple of years ago we started using several  of these  and the effectiveness of helping with relationships has been very encouraging.  I can count on a brief exchange with someone due to my blog [Read More]

You Already Own The Simplest Contact Tools

You Already Own The Simplest Contact Tools

It’s easy to get bogged down with the day-to-day activities and then add in family and just life in general. We lose contact with those that are an import part of our lives, whether professional or personal. We are then reminded of them by something that we see or hear. Through the years, I have [Read More]

Admitting Mistakes: Good Keys to Success

Admitting Mistakes: Good Keys to Success

Making mistakes is common for everyone. We all make them. Admitting to mistakes is not always an immediate reaction. Instead, many try to redirect the blame to others or maybe provide incomplete answers back. I tell our folks at Stewart Perry that they will always make mistakes along the trail and it is a sign [Read More]

Saying Thanks To Build Better Relationships

Saying Thanks To Build Better Relationships

As the year comes to a close, I wonder what it would be like if more of us said thank you to each other.  Not just at the end of the year, but throughout the year… I can count on my two hands the amount of times that someone from downstream has thanked us for [Read More]

Right-Size For Profits

Right-Size For Profits

Right-sizing, why did I not have this in my vocabulary before ’07?  Makes sense. We are constructors of buildings and handle the civil management of projects, but the bottom line is that we are service providers. Just like architects, engineers, lawyers, bankers or accountants, all service providers of different sorts. We need to be adjusting( [Read More]

What Does the Customer Really Want?

It’s a million dollar question that I ask myself daily. I think the answer lies in service, especially in these times. While I do believe that the economy is getting better, we have to remember that the downturn has made clients more mindful of the way we walk them through a build. Nearly 1 in [Read More]

Even Small Steps Towards Green Can Increase Leasing and Improve Tenant Relations

Why should you as a landlord get ahead of the curve and embrace the trend towards sustainability? Burst Media found nine out of ten consumers are putting some kind of green in their daily routine. This means a growing number of tenants are looking for easy green options. They want to be conscious citizens AND [Read More]

From High Street to Main Street: Developers Who Build for Customer Service Win the Sale

The British have a term for the primary business and shopping street in their towns—High Street. Similar to the fabled American “Main Street,” high streets are often named just that. As shopping has evolved, Brits have continued patronizing High Street in their own villages, while counterparts across the pond have adapted to the convenience of [Read More]