Good Morning From High Hampton

A few weeks ago I asked my nearly grown children, ages 25, 20 and 17 to accompany their dad to a rustic Inn that has been welcoming guests since 1922 – High Hampton. This is a place where you will not find TV, Internet or even air conditioning in the rooms. Instead, you will find [Read More]

On Redesign Projects, It’s Best To Fly Below the Radar

We recently completed a major expansion for a customer relationship in Charlotte, NC. A regular shopper at the store sent me this note: “You guys were invisible. Every week during the project I would shop there and things just seemed to change. I never noticed who was doing the changing.” I didn’t expect such a [Read More]