A Simple Tape

A Simple Tape

As teenager, I helped my father build a cabin in North Georgia. I still remember how he loved his Craftsman 6-foot yellow folding rule. I wish I still had one, but unfortunately, I somehow misused them when I was younger and ended up breaking a few. Still, I have great respect for what that simple tool [Read More]

This Is Not Always a Hand Off Business

This Is Not Always a Hand Off Business

When I visit one of our projects and see something that is not done as promised to our customer, there’s nothing that frustrates me more than hearing, “I told ______ to do it.” I continually remind our folks that the service business is not a hand off business. We are responsible for every detail of [Read More]