The experience one has when walking into an Apple store is unique. Clean and filled with intuitive wayfinding, I’d say. While it may seem like a lofty goal for a “live remodel,” the experience should be as similar as possible given the constraints of ongoing construction.
We are currently updating the interior of a decades-old mall, and in the midst of our work, people are still visiting to shop. They seem to enjoy the views and the experience as things change by the week.
A few suggestions for a live remodel:
- Cleanliness next to godliness, right out of the gate. The perception & action should be over the top on keeping dust and debris controlled.
- Wayfinding is more important than ever. Assume patrons know nothing, and make it easy for them to navigate around your work.
- Make communication a priority. Review schedules almost daily with all the shareholders.
- Safety. It almost goes without saying, but safety around an active construction site is paramount. Double and triple check that protocol is being respected.
A really successful live remodel requires the gold standard with every step. What the night shift accomplishes, the public will experience the next day.